AJP Technical Support Site

Thank you for choosing AJP products. We appreciate every customer and we will endeavour to provide the best service possible. However, you may at times find it inconvenient to contact us during working hours or at busy periods there may be a short delay getting through to our Technical Support help desk. Whilst we carry out numerous compatibility and reliability tests to ensure we only sell the best quality products, you may experience some difficulty. We recommend following the procedures below.

To expedite service, we recommend that you follow the procedures outlined below before contacting us. With your help, we can meet our commitment to provide the best service to the greatest number of AJP customers:

It sounds simple but we have taken a lot of care to compile a well written and thorough manual. It is full of useful information.

Please go to the relevant section of this site to check to see if you have the latest BIOS. They are developed over periods of time to fix bugs or incompatibilities. Also please make sure you have the latest drivers for any external peripherals!

We are trying to expand and make the FAQ more helpful and information rich. Let us know if you have any suggestions. faq@ajp.co.uk

If you feel that you need to contact AJP directly you can send an e-mail to the AJP technical support department or call them. We will do our best to help every customer. Please ensure you are aware of your system components before calling as this will speed up your call. Here is the contact information:

Email: support@ajp.co.uk

Tel No: 0870 720 7908

If your system has been working but it just stopped, and you have not installed any new software or hardware recently, it is likely that you have a defective component. Please contact AJP technical support department. You will be able to get RMA service here.

Every customer will be issued a unique Returns Number. In order to obtain a Returns Number the following information will be requested:

Model number

Serial number

Purchase date

Invoice number

Fault description

Having obtained the Returns Number the customer should do the following:

1) Provide a detailed report of the fault and a copy of your invoice.

2) Return the Goods in the original packaging if possible. If this is not possible please ensure that the goods are returned in a suitably secure packaging. Goods received by AJP in inadequate packaging may be refused by AJP as further physical damage could have occurred to the Goods during transportation.

3) Ensure that the Returns Number is clearly marked on the packaging. The Returns Number is very important. All customers must use the Returns Number when contacting AJP after it has been issued, as this uniquely identifies the customer's computer.

If you wish to report compatibility problems please e-mail our R&D department so they can look into the matter r&d@ajp.co.uk. A detailed description of incompatibility and system components will be required. This is not a technical support service and you will not in most cases receive a direct response. Reporting technical problems should be done to the technical support team.

If you are having trouble with this web site please e-mail: webmaster@ajp.co.uk

Copyright © 2006 AJP PLC. All rights reserved. All information on this site is copyrighted by AJP. Reproduction and distribution in any form without permission is strictly prohibited . All information shown on this site is regularly maintained and kept as up to date as possible.